Privacy Policy
This Privacy Policy explains how Lizaro Casino collects, uses, stores, and protects your personal information when you visit or use the website at lizaro-nz.com. It covers the data we gather, the reasons we process it, your rights regarding your data, and the measures we take to keep it safe. By accessing or using the site, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly to us, as well as data generated automatically when you use our services. The types of personal data we may collect include, but are not limited to:
- Account registration data: your name, date of birth, email address, phone number, residential address, and username.
- Identity verification data: copies of identification documents (such as a passport or driver’s licence) and proof of address, required for KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance.
- Transaction data: details of deposits, withdrawals, and gameplay activity, including amounts, dates, and payment methods used.
- Technical data: IP address, browser type and version, operating system, device type, and browsing behaviour on our site, collected via cookies and similar technologies.
- Communication data: records of correspondence with our support team, including live chat and email exchanges.
How We Use Your Information
We process your personal data for the following purposes:
- To create and manage your account, provide access to our games and services, and process transactions.
- To verify your identity and age, ensuring compliance with legal requirements and responsible gambling standards (the minimum age is 18+ for New Zealand players).
- To detect and prevent fraud, money laundering, and other illegal activities.
- To communicate with you about your account, including sending service messages, updates, and responses to support queries.
- To analyse usage patterns and improve our website, games, and user experience.
- To comply with legal obligations, such as reporting to regulators or law enforcement where required.
We do not use your personal data for marketing purposes unless you have given explicit consent. Where consent is given, you may withdraw it at any time by contacting our support team.
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to enhance functionality, analyse traffic, and remember your preferences. Cookies are small text files stored on your device when you visit a site. We use the following categories:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly necessary | Enable core site functions like login and account security | Session or persistent (as needed) |
| Performance | Collect anonymised data on how visitors use the site (e.g., pages visited, load times) | Up to 2 years |
| Functionality | Remember your preferences (e.g., language, region) | Up to 1 year |
| Targeting/advertising | Used only with your consent; deliver relevant content and measure campaign effectiveness | Up to 1 year |
You can manage or disable cookies through your browser settings. Please note that blocking certain cookies may affect site performance and access to some features. For more details on managing cookies, refer to your browser’s help section.
Third-Party Sharing
We may share your personal data with trusted third parties under strict contractual agreements. These include:
- Payment processors: to facilitate deposits and withdrawals via methods such as Visa, Mastercard, POLi, Neosurf, MuchBetter, Skrill, Neteller, MiFinity, bank transfer, and cryptocurrencies (Bitcoin, Ethereum, Litecoin, Tether).
- Identity verification providers: to perform KYC and AML checks.
- Regulatory bodies: where required by law or by our licensing authority (Anjouan).
- IT and hosting providers: to maintain and secure our platform.
We do not sell your personal data to third parties. Any sharing is limited to what is necessary for the operation of the site and compliance with legal obligations.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. For active accounts, we keep data for the duration of your account plus a reasonable period after closure to comply with legal retention obligations (e.g., anti-money laundering record-keeping). After that, your data will be securely deleted or anonymised.
Your Rights
As a user, you have the following rights regarding your personal data:
- Right to access: request a copy of the personal data we hold about you.
- Right to rectification: ask us to correct inaccurate or incomplete data.
- Right to erasure: request deletion of your data where it is no longer needed or where you withdraw consent.
- Right to restrict processing: limit how we use your data in certain circumstances.
- Right to data portability: receive your data in a structured, commonly used format.
- Right to object: object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact our support team via live chat or email. We will respond within the timeframe required by applicable law. We may need to verify your identity before processing your request.
Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures, including 256-bit SSL encryption, firewalls, and access controls, to protect your data from unauthorised access, disclosure, alteration, or destruction. Our systems are regularly audited, and we require the same level of security from any third parties who process data on our behalf.
Responsible Gambling and Age Verification
We are committed to promoting responsible gambling. We verify the age of all players during registration and may request additional documentation to confirm you are at least 18 years old (the legal minimum age in New Zealand). We also provide tools to help you manage your play, such as deposit limits, time limits, and self-exclusion options. For more information, please visit our Responsible Gaming page. If you feel your gambling is becoming a problem, we encourage you to seek support from organisations such as Gambling Helpline New Zealand.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of material changes via email or a notice on the site. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team. We are available 24/7 via live chat and email.
Lizaro Casino is operated by Sligo Limited, licensed in Anjouan. The platform is provided by Soft2Bet.