Responsible Gaming
At Lizaro, we believe that online gaming should always be a form of entertainment, not a way to make money or escape from personal problems. We are committed to promoting responsible gaming and providing a safe, controlled environment for all our players in New Zealand. This page outlines our responsible gaming policies, the tools available to help you manage your play, and where to find support if gambling stops being fun.
Our Commitment to Player Safety
Lizaro operates under a licence from Anjouan and is subject to strict regulatory requirements that prioritise player protection. We use 256-bit SSL encryption to protect your personal and financial data, and all games on our platform use audited Random Number Generators (RNGs) to ensure fair outcomes. Player funds are held in segregated accounts, separate from operational funds, and the platform automatically logs out inactive sessions to prevent unauthorised access. These measures work together to create a secure gaming environment.
Age Restriction: 18+
You must be at least 18 years old to register and play at Lizaro. This is a legal requirement for online gambling in New Zealand. We verify the age of every player during the account registration process and may request additional documentation at any time. Anyone under the age of 18 found using the site will have their account closed immediately and any winnings forfeited. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites.
Tools to Help You Stay in Control
We provide a range of player protection tools that you can activate at any time through your account settings. These tools are designed to help you set limits on your play and take breaks when needed.
| Tool | Description | How to Activate |
|---|---|---|
| Deposit Limit | Set a daily, weekly, or monthly limit on how much you can deposit. The limit can be lowered at any time but takes 7 days to increase. | Account > Responsible Gaming > Deposit Limit |
| Loss Limit | Set a maximum loss amount over a chosen period. Once reached, you cannot place further bets until the period resets. | Account > Responsible Gaming > Loss Limit |
| Session Time Limit | Set a maximum duration for a single gaming session. You will receive a warning before the limit is reached. | Account > Responsible Gaming > Session Limit |
| Reality Check | Receive pop-up reminders at intervals you choose, showing how long you have been playing and your net win or loss. | Account > Responsible Gaming > Reality Check |
| Self-Exclusion | Temporarily or permanently block access to your account for a chosen period (minimum 24 hours, up to permanent). During self-exclusion, you cannot deposit, play, or receive marketing materials. | Account > Responsible Gaming > Self-Exclusion |
| Cool-Off Period | A shorter break of 24 hours to 30 days, after which your account is automatically reactivated. | Account > Responsible Gaming > Cool-Off |
All limits are applied instantly and are irreversible during the chosen period. We recommend setting deposit and session limits before you start playing as a proactive measure.
Self-Exclusion
Self-exclusion is a more serious step for players who feel they need a longer break from gambling. When you activate self-exclusion on your Lizaro account, you will be unable to log in, deposit, or play for the duration you select. Your account will be closed for that period, and we will remove your details from all marketing communications. If you have chosen a permanent self-exclusion, your account cannot be reopened under any circumstances.
We also encourage you to register with the national self-exclusion scheme in New Zealand, if available, to extend your exclusion across multiple operators. For more information, contact the New Zealand Gambling Helpline.
Recognising Problem Gambling
Gambling should always be a choice, not a compulsion. It is important to recognise the warning signs early. Common indicators of problem gambling include:
- Spending more time or money on gambling than you intended
- Chasing losses by trying to win back money you have lost
- Lying to family or friends about your gambling habits
- Borrowing money or selling possessions to fund gambling
- Feeling irritable or anxious when you cannot gamble
- Gambling to escape from stress, boredom, or personal problems
If any of these signs sound familiar to you, we strongly recommend taking a break and seeking support.
Where to Get Help
If you feel that your gambling is becoming a problem, or if you are worried about someone else, free and confidential support is available. We recommend the following organisations, which are independent of Lizaro and provide expert advice.
| Organisation | Contact | Service |
|---|---|---|
| Gambling Helpline New Zealand | 0800 654 655 | Free 24/7 phone and online counselling |
| Safe As? | www.safeas.nz | Youth-focused gambling support |
| Problem Gambling Foundation of New Zealand | 0800 664 262 | Free face-to-face and phone counselling |
| The Salvation Army Oasis | 0800 53 00 00 | Support for individuals and families |
| Gamblers Anonymous New Zealand | www.gamblersanonymous.org.nz | Peer support groups |
You can also contact Lizaro customer support via 24/7 live chat or email if you need help setting limits or activating self-exclusion. Our support team is trained to handle these requests respectfully and confidentially.
Fair Play and Responsible Gaming in Practice
Responsible gaming is not just about limits — it is also about understanding how the games work. All games on Lizaro use certified Random Number Generators to ensure that outcomes are random and fair. The Return to Player (RTP) percentages are published for each game and are regularly audited by independent testing agencies. No strategy or system can guarantee a win, and you should never bet more than you are prepared to lose.
When you play, remember that the house always has an edge over the long term. Bonuses and promotions are subject to terms and conditions, including wagering requirements, which are designed to protect both the player and the operator. For example, the welcome package requires a 35x wagering requirement on the bonus amount and 40x on free spin winnings. These conditions are explained fully in our Terms & Conditions and should be read carefully before accepting any bonus.
Our Responsible Gaming Policy in Practice
Lizaro takes a proactive approach to responsible gaming. Our systems monitor player behaviour for signs of potential harm, such as unusually long sessions, rapid increases in deposit amounts, or repeated deposit declines. If such patterns are detected, our support team may reach out to offer help or suggest setting limits. We also conduct regular training for all staff on responsible gaming and player protection.
We do not target vulnerable individuals in our marketing. Our advertising is factual and transparent, and we do not use misleading claims or pressure tactics. We also offer a self-exclusion option that, once activated, removes you from all marketing lists immediately.
Third-Party Support and Blocking Software
In addition to our own tools, you may wish to use third-party software to block access to gambling websites on your devices. Programs such as Gamban, BetBlocker, and Net Nanny can help you enforce your own limits. We also recommend setting up parental controls on your devices if children have access to them.
Final Thoughts
Gambling should always be a choice, and it should always be fun. If it stops being fun, stop playing. Lizaro is here to support you in making informed decisions about your play. Use the tools we provide, set your limits before you start, and never hesitate to reach out for help if you need it. Your wellbeing is more important than any game.
For more information, please contact our customer support team or visit the New Zealand Gambling Helpline website.